Play Smart, Stay in Control with tgbat
tgbat is committed to providing a safe, fair, and enjoyable betting environment for all players across Bangladesh. Our Responsible Gaming programme gives you the tools, information, and support you need to keep gambling a fun activity — never a harmful one.
1. Our Commitment to Responsible Gaming
tgbat believes that gambling should always be entertaining — a leisure activity enjoyed within personal limits.
At tgbat, responsible gaming is not an afterthought — it is a core part of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, and throughout Bangladesh, betting on cricket, playing casino games, or exploring our slots is a form of entertainment enjoyed safely alongside everyday life.
However, we also recognise that for a small number of players, gambling can become problematic. Problem gambling can affect anyone, regardless of age, income, or background. It can cause serious harm to an individual's financial wellbeing, relationships, mental health, and daily functioning. tgbat takes this risk seriously and has built a comprehensive responsible gaming framework designed to detect risk early, empower players to manage their behaviour, and connect those in need with expert help.
Our responsible gaming programme is built on five principles: prevention (age verification and player education), player empowerment (self-imposed tools such as limits and exclusions), early intervention (proactive monitoring for at-risk behaviour), support (connecting players with help), and transparency (clear, honest communication about the risks of gambling).
Every feature described on this page is available to all registered tgbat players free of charge and without any waiting period. We encourage all players — not just those experiencing difficulty — to familiarise themselves with these tools and to set personal limits as a healthy habit from the very start of their tgbat journey.
Player Wellbeing First
tgbat places the long-term wellbeing of every player above short-term revenue considerations. We would rather lose a player to self-exclusion than allow harm to continue unchecked on our platform.
Proactive Monitoring
Our responsible gaming team actively monitors player behaviour patterns for indicators of problem gambling — including rapid session escalation, chasing losses, and unusual deposit frequency — and will proactively reach out to offer support.
Non-Judgmental Support
tgbat support staff are trained to handle responsible gaming conversations with empathy, discretion, and without judgment. Reaching out for help is always the right decision — and we make it easy to do so 24/7.
Access to tgbat's betting and casino services is restricted to individuals who are 18 years of age or older. This is a non-negotiable policy enforced through our KYC identity verification process.
2. 18+ Age Restriction
tgbat operates a strict minimum age policy. Players must be 18 years or older to register, deposit, and play.
Gambling by minors is illegal and poses serious developmental risks. tgbat enforces an 18+ age policy at every stage of the player journey — from registration through to withdrawal. This is not simply a legal formality; it reflects tgbat's genuine commitment to protecting young people from exposure to gambling.
Identity Verification (KYC)
Before processing a player's first withdrawal, tgbat requires completion of our Know Your Customer (KYC) identity verification process. This involves submitting a copy of a valid government-issued photo ID — such as your National Identity Card, Passport, or Driving Licence — along with a live selfie for facial comparison. Players who cannot confirm they are 18 or over will have their account suspended and any deposits returned.
Protecting Minors on Shared Devices
If you share a computer, smartphone, or tablet with younger family members, we strongly encourage you to take the following precautions:
- Always log out of your tgbat account when you are not actively using it.
- Do not save your tgbat login credentials in the browser on a shared device.
- Consider enabling parental control or content-filtering software on shared devices — tools such as Net Nanny, Qustodio, or the built-in parental controls on Android and iOS can block access to gambling sites.
- Keep your tgbat account password private and never share it with anyone, including family members.
Reporting Underage Access
If you have reason to believe that a minor has registered or is actively using a tgbat account — including your own — please notify us immediately by emailing [email protected]. We will investigate promptly, suspend the account in question, and take all necessary steps to prevent further access. tgbat treats underage access reports as the highest-priority support cases.
3. Self-Exclusion
If gambling is no longer fun and you need a firm break, tgbat's self-exclusion tool gives you the power to stop.
Self-exclusion is one of the most powerful responsible gaming tools available at tgbat. It allows you to voluntarily block your own access to the tgbat platform for a defined period — or permanently — giving you a firm, enforceable boundary when you feel that gambling is becoming difficult to control on your own.
Self-exclusion at tgbat means the following will be immediately implemented on your account:
- Your account will be locked and you will be unable to log in for the duration of the exclusion period.
- All pending withdrawal requests will be processed and returned to you.
- Any remaining balance will be returned via your last verified payment method (bKash, Nagad, Rocket, or bank transfer).
- tgbat will remove you from all marketing communications — you will receive no promotional emails, SMS messages, or bonus offers during your exclusion period.
- Our systems will flag your registered details to prevent re-registration under the same identity during the exclusion window.
Self-exclusion periods available at tgbat are: 3 months, 6 months, 1 year, 3 years, and Permanent. Permanent self-exclusion is irrevocable — once applied, tgbat will never reopen a permanently excluded account under any circumstances.
For temporary exclusions, reinstatement of your account will not be automatic at the end of the exclusion period. You will need to contact tgbat support directly and complete a brief responsible gaming check-in before access is restored. This deliberate cooling-off mechanism helps ensure that players return to gambling only when they are genuinely ready to do so safely.
How to Apply Self-Exclusion
Step 1 — Log In to Your Account
Access your tgbat account and navigate to your Account Settings dashboard.
Step 2 — Go to Responsible Gaming
Select the "Responsible Gaming" section within your account settings panel.
Step 3 — Choose Self-Exclusion
Select "Self-Exclusion" from the available tools and choose your preferred exclusion duration: 3 months, 6 months, 1 year, 3 years, or Permanent.
Step 4 — Confirm Your Decision
Review the terms of the exclusion and confirm your decision. The exclusion takes effect immediately upon confirmation.
Step 5 — Contact Support Directly (Optional)
If you prefer, you can request self-exclusion directly by emailing [email protected]. Our team will process your request within 24 hours — or sooner in urgent cases.
4. Deposit Limits
Set a ceiling on how much you deposit to stay firmly within your personal budget.
tgbat's deposit limit tool allows you to set a maximum amount you are permitted to deposit over a rolling daily, weekly, or monthly period. This is one of the most practical responsible gaming tools available — it directly caps your financial exposure to gambling by preventing you from depositing more than you have decided you can afford.
Deposit limits can be set via your tgbat account settings under the Responsible Gaming section. You can set limits across all three timeframes simultaneously. For example, you might set a daily limit of ৳500, a weekly limit of ৳2,000, and a monthly limit of ৳6,000.
Increasing a deposit limit takes effect only after a 7-day cooling-off period — this delay is intentional. It prevents impulsive decisions during a high-pressure gambling session from immediately undermining your self-imposed budget control.
Decreasing a deposit limit takes effect immediately — the moment you apply a lower limit, it is enforced on your very next deposit attempt.
tgbat encourages all players — especially new players — to set sensible deposit limits from the moment they register. Think of deposit limits as the first line of defence in keeping gambling affordable and enjoyable.
Daily Deposit Limit
Set the maximum amount you can deposit into your tgbat account within any single calendar day. Once the limit is reached, no further deposits are accepted until the following day.
Weekly Deposit Limit
Define the maximum you can deposit across any rolling 7-day window. Ideal for players who prefer to think in weekly rather than daily budget cycles.
Monthly Deposit Limit
Cap your total deposits across any rolling 30-day period. This is the broadest view of your gambling spend and helps align betting costs with your monthly household budget.
Instant Reduction
Any request to reduce your deposit limit takes effect immediately with no delay. tgbat prioritises downward changes to give you instant control when you decide to tighten your budget.
7-Day Increase Delay
Requests to increase a deposit limit are subject to a mandatory 7-day review period. This cooling-off window protects you from impulsive in-session decisions to raise your own limits.
Limit Notifications
tgbat will notify you when you are approaching your deposit limit threshold — at 80% and at 100% of your limit — so you always know exactly where you stand against your budget.
5. Time-Out and Cooling-Off
Need a short break without committing to full self-exclusion? tgbat's time-out feature has you covered.
24-Hour Time-Out
A one-day pause — perfect for when you need to step back after a difficult session and give yourself space to reset before returning to play.
7-Day Time-Out
A full week away from the tgbat platform. No logins, no deposits, no play. Use this period to reassess your gambling habits with a clear head.
30-Day Time-Out
A month-long cooling-off period that provides a meaningful break. Often used by players who recognise a pattern developing and want to interrupt it before it escalates.
Custom Time-Out
Set a custom break duration of up to 90 days. Choose the exact timeframe that suits your personal circumstances — from a few days to several months.
The time-out feature is distinct from self-exclusion in two key ways. First, time-out periods are shorter — ranging from 24 hours to 90 days. Second, when a time-out expires, your account access is automatically restored without requiring you to contact tgbat support. This makes time-out the right tool for players who need a managed break rather than a long-term or permanent stop.
During any active time-out period, the following applies to your account:
- You cannot log in to your tgbat account.
- You cannot place any bets or access any casino games.
- You will not receive any promotional communications from tgbat.
- Any funds in your account balance remain secure and will be available upon your return.
- Any withdrawal requests already submitted before the time-out was applied will continue to be processed normally.
A time-out can be applied instantly at any time via your Responsible Gaming settings in your tgbat account. You can also apply a time-out by contacting our 24/7 support team at [email protected].
tgbat recommends using the time-out feature proactively — not only when things have already gone wrong. Many experienced, responsible players use regular short time-outs as a healthy rhythm to maintain perspective and prevent gambling from becoming a compulsive habit.
6. Recognising the Warning Signs
Problem gambling rarely announces itself — it develops gradually. Knowing the signs early makes all the difference.
Most people who develop a gambling problem do not realise it until significant harm has already occurred. The warning signs listed below are not diagnostic criteria — experiencing one or two of them occasionally does not necessarily indicate a problem. But if several of these patterns are familiar to you, or if they are becoming more frequent, it is worth taking stock and considering whether you need support.
- Spending more money on gambling than you originally planned or can afford
- Gambling to recover losses ("chasing losses") rather than for entertainment
- Feeling restless, irritable, or anxious when you are not gambling
- Neglecting work, studies, family responsibilities, or social relationships because of gambling
- Lying to family members or friends about how much time or money you spend gambling
- Borrowing money or selling possessions to fund gambling
- Using gambling as a way to escape stress, anxiety, depression, or boredom
- Feeling unable to stop gambling even when you want to
- Feeling guilt, shame, or remorse after gambling sessions
- Increasing bet sizes to get the same level of excitement you used to feel with smaller bets
- Making repeated unsuccessful attempts to cut back or stop gambling on your own
- Thinking about gambling constantly — planning the next session, reliving past wins or losses
7. Self-Assessment Quiz
Answer these questions honestly to get a clearer picture of your current relationship with gambling.
The following questions are adapted from widely used responsible gaming assessment frameworks. They are not a clinical diagnosis — they are a private, informal reflection tool designed to help you evaluate whether your gambling habits are remaining within healthy boundaries. Answer each question honestly, for yourself alone.
If you answer "Yes" to three or more of these questions, we strongly encourage you to use tgbat's self-exclusion or time-out tools and to reach out to our support team or a professional counselling service.
Have you ever gambled with money that was meant for essential expenses — such as rent, groceries, utility bills, or school fees?
Have you ever tried to win back money you lost gambling, placing further bets specifically to recover previous losses?
Have you ever lied to a family member, friend, or colleague about how much time or money you have spent gambling?
Has gambling ever caused you to miss work, miss an important family event, or neglect a significant personal responsibility?
Do you ever feel a strong, difficult-to-resist urge to gamble — even when you had not planned to, or when you know you should not?
Have you ever borrowed money from someone — or considered borrowing money — specifically to fund gambling activity?
Do you find yourself thinking about gambling frequently during the day — planning sessions, replaying outcomes, or calculating potential winnings — even when you are not actively playing?
After a gambling session, do you often feel guilt, shame, anxiety, or regret — even if you won?
How to Interpret Your Answers
Use this guide to interpret your responses to the self-assessment questions:
- 0–1 Yes answers: Your gambling behaviour appears to be within healthy recreational boundaries. Continue using deposit limits as a good habit.
- 2–3 Yes answers: Some signs of risk are present. Consider setting tighter deposit limits, activating a time-out, or speaking to our support team.
- 4–5 Yes answers: You may be developing a problematic relationship with gambling. We encourage you to apply self-exclusion and seek support from a counselling professional.
- 6+ Yes answers: Your responses suggest gambling is causing significant harm. Please apply self-exclusion immediately and reach out to a professional support organisation without delay.
8. Support and Resources
You are never alone. tgbat's support team and professional organisations are here to help — 24 hours a day, 7 days a week.
Contacting tgbat Responsible Gaming Support
tgbat's responsible gaming support team is available around the clock to help with any concern — whether you want to activate a self-exclusion, set a deposit limit, request a time-out, ask a question about your account, or simply talk through how you are feeling about your gambling. There is no judgment and no pressure. Our team is trained to listen and to help you find the right solution for your situation.
To reach our responsible gaming team, please email [email protected] with the subject line "Responsible Gaming Support". We aim to respond to all responsible gaming contacts within 2 hours, and to urgent exclusion requests within 30 minutes during staffed hours. You can also use the live chat feature in your tgbat account to reach a responsible gaming advisor instantly.
Professional Counselling and Support Organisations
For players who feel they need professional support beyond what tgbat can provide, we strongly encourage reaching out to a qualified counsellor or mental health professional experienced in gambling-related issues. While dedicated gambling helplines in Bangladesh are still developing, general mental health and crisis support services are available, and a qualified counsellor can provide confidential, non-judgmental guidance on managing gambling-related difficulties.
When seeking professional help, look for counsellors or therapists who specialise in addictive behaviours or impulse control. Cognitive Behavioural Therapy (CBT) is a well-evidenced treatment approach for problem gambling and is available through private mental health practitioners across Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities.
Supporting a Family Member or Friend
Problem gambling affects not just the individual but also the people close to them. If you are concerned that a family member or friend may be struggling with gambling, tgbat encourages you to approach the conversation with care and without accusation. Offer your support, listen without judgment, and encourage them to reach out for help. You can also contact tgbat's support team on behalf of someone you are concerned about — we can advise you on the best way to help.
Remember: you cannot force someone to stop gambling, but your compassionate presence and encouragement to seek help can make a significant difference. Take care of your own mental health too — living with a loved one who has a gambling problem can be stressful and emotionally draining, and you deserve support as well.
Our dedicated responsible gaming team is available 24/7 to help you with any concern.
- Email: [email protected]
- Subject line: "Responsible Gaming Support"
- Response time: within 2 hours (urgent cases within 30 minutes)
- Available: 24 hours, 7 days a week (Bangladesh Standard Time, UTC+6)
All of the following tools are available instantly inside your tgbat account settings under the Responsible Gaming section:
- Set or reduce daily / weekly / monthly deposit limits
- Activate a 24-hour, 7-day, 30-day, or custom time-out
- Apply temporary self-exclusion (3 months to 3 years)
- Apply permanent self-exclusion
- Request removal from all marketing communications
- Review your full betting and deposit history
If you are worried about a loved one's gambling, consider these steps:
- Approach the conversation calmly and without accusation — express concern rather than criticism.
- Listen without judgment and offer your support unconditionally.
- Encourage them to speak to a professional counsellor or contact tgbat's support team.
- Avoid lending money to fund gambling, even if the request seems urgent.
- Seek support for yourself too — speaking to a counsellor about your own stress and concerns is equally important.
To protect minors on shared devices, consider using parental control and content-filtering software. Recommended tools include:
- Net Nanny — cross-platform content filtering with gambling site blocking
- Qustodio — family monitoring with app and website management
- Google Family Link — free parental controls for Android devices
- iOS Screen Time — built-in content restrictions on Apple devices
These tools are managed independently of tgbat. Please refer to each provider's own documentation for setup instructions.
Ready to Play Responsibly with tgbat?
Set your limits, explore our games, and enjoy a safe betting experience built specifically for players across Bangladesh. Our support team is always here if you need us.